Terms of Use

These terms govern your use of the Pelma iOS app and the pelma.app website, both published by Crolab (details on the Legal Notice page). By using Pelma you accept them.

What Pelma does

Pelma is a 12-week pelvic floor training program. You answer a questionnaire, the app builds a schedule of guided exercises from your answers, and you log your leaks and dry days so you can see your own trend over time.

Pelma is not a medical device and does not give medical advice. It does not diagnose, treat, cure or prevent anything, and it is not a substitute for a doctor, a midwife or a pelvic floor physiotherapist. The score it shows you is a self-assessment tool to follow your own change, not a diagnosis.

Talk to a healthcare professional before starting if you are pregnant, less than six weeks postpartum, recovering from pelvic surgery, or if you have pain, bleeding, fever, or any symptom that is new to you. Stop and seek advice if an exercise hurts. Urinary symptoms can have causes that exercise will not fix.

Your account

Completing the assessment on the website and entering your email creates a Pelma account. You are responsible for keeping access to that email address safe. Pelma is for adults; you must be at least 16 to create an account.

Subscriptions bought on the website

• Subscriptions bought on pelma.app are processed by Stripe through RevenueCat, in US dollars. The exact price and duration are shown before you confirm.
• Renewal is automatic at the end of each period unless you cancel. The annual plan may include a free trial, announced with its exact duration at checkout; if you do not cancel before it ends, it converts into a paid subscription.
• You can cancel at any time from the link in your receipt email or by writing to contact@pelma.app. Cancelling takes effect at the end of the current period; you keep access until then.
• Under the EU consumer rules, by asking us to give you immediate access to the program you agree that the 14-day withdrawal right no longer applies once access has been provided. Outside that, refunds for web purchases are decided case by case: write to us within 14 days of a charge.
• A subscription bought on the website unlocks the same program in the iOS app: sign in with the email you used here.

Subscriptions bought in the app

• In-app subscriptions are sold through the App Store and renew automatically until cancelled in your Apple account (Settings → your name → Subscriptions).
• Refunds for in-app purchases are handled by Apple at reportaproblem.apple.com. Crolab cannot issue them itself.
• You can restore a previous in-app purchase at any time with Restore purchases.

Acceptable use

Do not try to break, reverse-engineer, scrape or resell the app or the website, and do not use them to harm anyone. Do not present their output as a medical opinion, yours or anyone else's.

Availability

We do our best to keep Pelma working, but we do not promise it will be available without interruption. We may change or discontinue features. If we discontinue a paid feature during a period you have paid for, contact us.

Liability

Pelma is provided as an educational and wellness tool. To the extent permitted by law, Crolab is not liable for indirect damages, nor for any decision you take about your health on the basis of the program. Nothing here limits liability that cannot be limited by law. If you are a consumer, your statutory rights are unaffected.

Intellectual property

The app, the website, the program, their texts, illustrations and code belong to Crolab. Your subscription gives you a personal, non-transferable right to use them, nothing more.

Governing law

French law applies. If an amicable resolution cannot be reached, the French courts have jurisdiction. If you are a consumer, you keep the right to bring proceedings before the courts of your place of residence.

Changes

If we change these terms in a way that matters, we will update the date at the top and tell you by email or in the app.

contact@pelma.app · See also the Privacy Policy and the Legal Notice.