Support
We answer every email within 48 hours.
Write to contact@pelma.app. A real person reads it. If something in the app is broken, tell us which iPhone you have and what you were doing, it saves a round trip.
Is Pelma a medical device?
No. Pelma is a wellness and education program. It does not diagnose, treat or prevent anything, and it does not replace a doctor, a midwife or a pelvic floor physiotherapist. The questionnaire is based on a published clinical questionnaire, but the number it gives you is a way to follow your own change over time, not a diagnosis.
Should I check with someone before starting?
Yes, if you are pregnant, less than six weeks postpartum, recovering from pelvic surgery, or if you have pain, bleeding, fever or a symptom that is new to you. Stop and ask for advice if an exercise hurts. Leaks can have causes that training will not fix, and it is worth ruling those out.
I bought on the website. How do I get into the app?
Download Pelma from the App Store, open it and tap “I already have an account”. Enter the email you used on the website: we send you an 8-digit code, and your program is waiting for you. Do not buy again inside the app.
Am I doing the exercise right?
The most common mistake is pushing down instead of lifting up. It feels like effort, so it feels correct, and it makes leaks worse. The app has a screen dedicated to that, and the guided session counts every hold for you. If you genuinely cannot feel the muscle after a couple of weeks, a pelvic floor physiotherapist will find it with you in one appointment.
How long before I see something?
Pelvic floor training is slow and it is cumulative. The program runs over 12 weeks for that reason. What the app shows you is your own trend, from your own logs, not a promise. Individual results vary, and one leak never undoes weeks of training.
How do I cancel a subscription bought on the website?
Use the link in your receipt email, or write to contact@pelma.app with the email you used. You keep access until the end of the period you have paid for.
How do I cancel a subscription bought in the app?
In your Apple account, not in Pelma: Settings → your name → Subscriptions → Pelma → Cancel. Refunds go through Apple at reportaproblem.apple.com.
I paid but the app says I am not subscribed
If you bought on the website, sign in with the same email. If you bought in the app, tap Restore purchases with the same Apple ID. If it still does not unlock, email us. Do not buy twice.
How do I delete my data?
Settings → Delete account, inside the app, or email us. It removes your profile, your assessment, everything you logged and your session history, on our servers and on your phone. It is immediate and it cannot be undone.
Will anyone see what I log?
No. Pelma has no social features, no sharing and no ads by design. Notifications are scheduled on your phone and never mention leaks. The full detail is in the Privacy Policy.
Is there an Android version?
Not today. Pelma is iOS only. If you want to be told when that changes, email us and we will keep your address for that and nothing else.